Returns and exchanges
The terms below are part of the public offer and rest on the applicable consumer protection law.
Goods of proper quality
If an item does not suit you by shape, size, style, colour or set, you can return or exchange it within [days to return] days, not counting the day of receipt, if:
- it has not been used;
- it keeps its appearance, properties, seals and labels;
- you have the proof of purchase or the order number.
Some goods of proper quality cannot be returned or exchanged: they are excluded by [applicable law]. The buyer pays for sending such an item back.
Defective goods
If an item turns out to be defective, you can require free repair, replacement with the same item, a proportionate price reduction or a refund. In this case the seller pays for the shipping.
How to return
- Write to [email] or call [phone]: the order number, the item and the reason.
- We will tell you the address and how to send it.
- Put the item and everything that came with it into the parcel.
Refunds
We refund within [days to refund] days of receiving the item, the same way you paid unless we agree on another way.