FAQ

It depends on the carrier and the town, you see it at checkout. More on the Delivery page.

Yes. A name and a phone number in the cart are enough. You only need an account if you want to see your order history and wishlist - you can create one in a click after checkout, with your details already filled in.

An item of proper quality can be returned within the return period if it has not been used and keeps its appearance, seals and labels. Some goods cannot be returned. How to do it is on the Returns and exchanges page.

The warranty period is set by the manufacturer and stated in the description of the item or on the warranty card. The receipt or the order number is your proof of purchase.

It depends on the carrier and the size of the item. Write to us before ordering and we will tell you how it works in your case.

Yes, in 3 to 6 payments through our partner banks. The option appears among the payment methods if your order is above the programme's minimum.

Click "Notify me" on the product page and we will email you as soon as it is back. The timing depends on the supplier: some items arrive within a week, seasonal ones may have to wait for the next delivery.

Yes. Choose bank transfer at checkout and the invoice will reach your email within an hour during working hours. We hold the order for three banking days and prepare the closing documents together with the shipment.